Clients

Payment and Insurance

Blue Horizon Counseling accepts many major Behavioral Health Insurance plans and Employee Assistance Programs (EAP’s):

• Aetna
• Blue Cross Blue Shield 
• Cigna
• United Behavioral Health

All out of pocket expenses can be paid with cash or major credit cards, including Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA).

What to Expect

It all starts with the first point of contact. We will get all of your relevant information and verify your benefits. Once your intake paperwork is complete, we will contact you to schedule your first appointment.

At your first session, you can expect to be greeted, briefed about the counseling process, answer any questions you have, and verify you understand what’s in store. From there, you’ll develop a relationship with your therapist, who will walk along with you on your journey of healing and growth. 

Cancellation Policy

As a practice, we are conscientious of how valuable your time is. We respect your limited resources, including your time and money. With that in mind, we give you 100% during your session time. 

Our other client’s and employee’s time is just as important. If you are unable to make your session, we ask that you give us at least 24 hours notice. This allows us to open that time up for someone in need. Not giving adequate notice (outside of emergencies) will result in a late cancellation/no show fee being applied. 

Good Faith Estimate

January 1, 2022, the No Surprises Act was enacted to protect consumers from surprise medical bills from healthcare professionals.

If you are not using insurance, you are entitled to a good faith estimate for your services so that you are not caught off guard with a large bill.

You are completely in control of the cost of your services, you will know upfront how much each session costs, and can determine the frequency and duration of therapy based on your finances. You are also free to discontinue services at your discretion.

HIPPA

HIPPA requires healthcare professionals to ensure confidentiality of our client’s Protected Health Information (PHI). This includes your relationship with Blue Horizon Counseling and the content of your sessions.

There are a few exceptions to what is protected: you give written permission (i.e. to bill your insurance company), you are a danger to yourself or others, you share information about child or elder abuse, or your therapist’s records are subpoenaed.

Diversity, Equity & Inclusion

Blue Horizon Counseling is commited to looking beyond societal labels to see you for who you are, what you’ve been through and where you are going on this journey of life. 

Regardless of what brought you here, you will be treated with dignity and respect. We are open to talking about any and all experiences that have left it’s mark, whether it’s a similarity or a difference between us.